Refund Policy

Last updated: November 15, 2026

FilixIPTV does not offer an automatic money-back guarantee. Refund requests are reviewed case by case. This page explains what that means in practice.

Before you buy: use the free test

Every new customer can request one free 24-hour test. It uses the same service as the paid plans, so it is the right time to confirm that everything works on your device and internet connection. Our IPTV test checklist lists what to check.

If you have a problem after paying

Message us on WhatsApp at +212 679-832403 first. Many playback problems come from Wi-Fi, device settings, or the player app, and can be fixed in the chat.

Requesting a refund

If the problem cannot be solved, you can ask for a refund in the same WhatsApp chat. We look at each request individually, considering what went wrong, what was tried to fix it, and how long the subscription has been active. We will tell you the outcome and the reason in the chat.

What is generally not refunded

• Problems caused by your internet provider, home network, or device hardware
• Fees you paid to third-party player app developers
• Access suspended for breaking our Terms & Conditions

Contact

All refund questions: WhatsApp +212 679-832403.